Thank you for sharing the photos with us. Based on your description, it sounds like the issue you’re experiencing may be related to the pre-cut face framing layers, which typically start around 7 inches. This is a design feature, not a defect in the product. We understand that this may not be what you were expecting, and we sincerely apologize for any confusion.
If you'd prefer a topper without the pre-cut face framing layers, we’d be happy to assist you with an exchange for a replacement. Please initiate the return request in your order history and return the product. We also recommend you place a new order and leave an order note 'no face-framing layers' now to ensure you can get the new topper sooner. We will process a full refund after receiving your return.
Please also note that the special note 'no face-framing layers' will make your hair topper final sale.
I hope this helps clarify! Feel free to let us know if you need any other assistance.
Sincerely,
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