Upgrade Aura doesn't lay flat in the front

Hi Saima,

Thank you so much for your message, and I’m really glad to hear you love the hair overall! ?

I’m sorry to hear that it doesn’t feel flattering in the front and that one of the clips isn’t closing properly. The Upgrade Aura you tried features a skin base, which is super realistic because it mimics the look of the scalp so well. However, this type of base can feel a bit stiffer and may not lay completely flat on everyone, especially if the curvature doesn’t match your head shape perfectly.

To get a more natural and comfortable fit, I would recommend trying a mono base or a lace base hair topper instead. Both options are softer and easier to lay flat, making them feel and look more natural for many customers.

Here are some alternatives you might consider:

You can initiate the return and exchange request through your order center and start from clicking the RETURN ITEMS button. 

We understand choosing the right hair topper online can be time-consuming and challenging. Feel free to let us know if you need any other assistance-we are always here to help! 

Warm regards,

Bella